Shashikanth Reddy Surkanti (Shashi) is a graduate student working for the Help Desk while pursuing a Master's degree in Information Systems Management. In Shashi's role at the Help Desk, he assists customers and colleagues, all while remaining calm during even the most critical issues. Shashi also helps in training new Help Desk hires. We had Sashi answer a few questions; you can read the answers in his own words.

Why did you choose Marist?

The main reason I chose Marist College is that is program curriculum matches my interests, especially in the field of information systems. Marist is one of the leading private universities in this field of study thanks to the collaboration it has with IBM. The professors are approachable and friendly in addition to being informed and experienced.

What is your favorite thing about working for the Help Desk?

The chance to learn something new every day is what I enjoy most about working at the Help Desk. I have a lot of experience as an operator, but I always learn new things. What I appreciate most about my job is interacting with the customers and getting help from my supervisors, Barbara Mascarenhas and Kathleen LaBarbera.

What is your favorite thing about Marist?

The kind of support that Marist College gives to overseas students like me is what I value most about it. Additionally, I find the beauty of Marist College to be in the Hudson River, which is where I often spend my free time, admiring the natural beauty.

When you graduate, what do you hope to be able to do?

I would probably be working in a job based on the practical and technical knowledge which I gained during my time at Marist.