FAQs for Teaching With iLearn

Please refer to the below FAQs for any queries on Teaching with iLearn.

How can I create new course in iLearn?What is the automated course site creation tool?(Click to Expand)

Faculty create their own courses using the automated site creation tool in iLearn. This tool can be accessed through the Worksite Setup button in the left menu bar of your Home page, or Create New Site under the Sites tab. Benefits of this tool include reduced wait time for course creation and automatic roster associations. For important information about using this process, read the Best Practices Guide about Creating a Course Site.

How do I use Turnitin.com through the iLearn Assignments tool? (Click To Expand)

The plagiarism prevention program Turnitin.com is fully integrated into the Assignments tool in iLearn. This integration means it is no longer necessary to create a separate course site in Turnitin.com, nor will your students need a unique Turnitin.com login. For information on how to use this tool, please read the Best Practices Guide on Using Turnitin.com through the Assignments Tool.

I can't see which students are enrolled in my course. (Click To Expand)

If you are using the self-service site creation tool to create your iLearn course sites, your roster should be automatically added to your site. If you need to do a manual creation request OR if your course is dual listed, you may need to perform a roster association in order to add students into your site.

To add or populate your Course Site with enrolled students, you need to "associate" your course site with the appropriate course roster. Once associated, updates to your course roster (or class list) will be automatically made in iLearn once the records in the Student Information System are changed. Thus, once a student "drops" or "adds" your course, you should see that change reflected in iLearn automatically (within a few hours of the change taking place).

For instructions on how to complete the Course Roster Association process, please contact the Help Desk at (845) 575-4357 or email them at: helpdesk@marist.edu.

Students say they cannot access my course. (Click To Expand)

Most likely, your students are unable to see your site because it is unpublished. By default all course sites in iLearn are left unpublished when they are created. Instructors are responsible for publishing them when they wish to have students begin to access the course site. Please remember, that all ONLINE courses should be published the Friday before they are officially scheduled to begin.

To publish your course site, click the Publish Now button on the top yellow bar in your course sit.

Another way to publish your course:

a. Login in to iLearn and access your course site.

b. Click on the Site Info off the left tool bar (it is located towards the bottom of the list of tools)

c. From the top of the Site Info screen, click the Manage Access button

d. Check off the Publish Site box

e. Click the Update button. The "Unpublished Site" alert box in the top yellow bar of you screen should disappear.

When I copy and paste from Word, I get weird symbols and "codes." (Click To Expand)

When copying and pasting text from MS Word documents into iLearn you must use the "paste from Word" option to avoid copying underlying "code" that MS Word inserts. If you do not use this option then the text you paste into the Rich Text Editor will initially look fine but when you "post" that text (e.g. post a new Announcement or Discussion message) it will appear as garbled symbols or "codes".

The "Paste from Word" option in the Rich Text Editor can be accessed by clicking on the clipboard icon with the "W" on it which is located in the upper row of the Rich Text Editor toolbar (see example tool bar below). A new window will pop open into which you can paste the MS Word text. The click the "OK" button (NOT the "clear up box" button) and the text, minus the underlying "codes", will be pasted in.

For further instructions on using the Rich Text Editor, please see the Best Practices Guide for Using the Rich Text Editor.

Students are having trouble accessing or posting to my Discussions. (Click To Expand)

There are some common reasons why students may not be able to post to or are confused over how to post to Discussions. If students are unable to see the discussion, it might be that there is no topic posted within the discussion. Discussions without at least one topic will NOT be visible to students.

If students are having difficulty posting to discussions, there may be steps you can take to reduce their confusion. Please review the Best Practice for Setting Up Discussions to learn how to avoid these problems. If your students continue to have problems please contact the Help Desk at (845) 575-4357 or email them at: helpdesk@marist.edu.

I am unable to log in to iLearn. (Click To Expand)

It can take 1-2 business days for your Marist Account to become active in iLearn. If you have just recently become a full time or adjunct faculty at Marist please check back in a day or so to see if you can sign in. If you have been employed by Marist for a while and you receive a message indicating that "The account or password entered was not correct", then:

a. Check to make sure you are using a valid Marist Account.

b. Check that the spelling of the Marist Account is correct.

c. Check to make sure that the "Caps Lock" is not on as passwords are case sensitive.

If you are still experiencing problems with it, please contact the Help Desk at (845) 575-4357 or email them at: helpdesk@marist.edu.

My course doesn't appear in my iLearn account. (Click To Expand)

Be sure that you have already tried to create a course using the Automated Site Creation process. This tool can be accessed through the Site Creation button in the navigation list of your HOME. 

If your course is not listed when you try to create your course, you need to call the registrar's office to confirm you are listed as the instructor of that course in the system. If you have questions or problems, please contact the Help Desk at (845) 575-4357 or email them at: helpdesk@marist.edu.

I am uploading a file but it does not appear in my Resources folders. (Click To Expand)

This problem may occur if you have exceeded the maximum file size upload set by your system administrator. The maximum file size for one single upload is 500MB.

My course does not appear in my quick links on the top red banner area. (Click To Expand)

Click Sites to see a full list of course sites to which you have access. If you would like an active course to appear in your quick links, click the star to the left of this course title and make it one of your Favorite Sites.

Can I access iLearn on mobile devices? (Click To Expand)

iLearn is responsive on smart phones, tablets, and other mobile devices. We highly recommend that any items that are time sensitive or grade dependent (such as tests and assignments) be completed or submitted from a full-sized, ethernet connected device.   

What is the "Watch" feature in Discussions? (Click To Expand)

The iLearn "Watch" feature allows you to receive email notifications when discussion responses are authored in a particular course. You can choose options to receive notifications on all threads, no threads, or just those threads in which you have authored a post. For more information about Discussions, please read this Posting in Discussions Tip Sheet.

How do I submit my course to quality matters to be reviewed? (Click To Expand)

This iLearn  feature allows you to examine your course before submission to be reviewed, please read this Posting in Quality Matters.

How can I clear my cache? (Click To Expand)


Clear Your Cache in Google Chrome Browser:

1. Open Google Chrome Browser in your computer.  
2. At the top right corner, click on Menu and click on "Settings."
3. In the Settings Tab, Click on "Advanced" section.
4. Under "Privacy and security" section , click on "Clear browsing data."
5. Select the time range as "All time" from the drop down and uncheck every box except Cookies and other site data & Cached images and files. Then, click on "clear data" to clear your browser cookies and cache.

Clear Your Cache in FireFox Browser:


1. Open Firefox browser in your computer.  
On the top right corner, click on browser menu and select Options.
2. In the Options tab, select "Privacy & Security" among the list of options in the left navigation pane.
3. Under History section, Click on "Clear History" button.
4. In the "Clear All History" pop-up window, select the Time range to clear and make sure to select the checkbox for Cache. Then Click "Clear Now" to clear your browser cache.
Note: It is advisable to select "Everything" for the Time range to clear your Cache.  Make sure to select Cookies as well if you would like to clear your browser cookies.

How do I add external tools to my course site?

To add general tools like Overview, Announcements, Assignments, Attendance etc., use "Site Info" tool in your course site. Along with the general tools, there are external tools like panopto, WebEx etc., to add with the help of "Site Info" tool. 
1. Login to your iLearn and access your desired course site.
2. Click on "Site Info" Tool in the left-hand tool bar.
3. Click on "Edit Site Tools" button where there are two dropdowns- General and External Tools. Then click on "External Tools" drop down.
4. Select the tool you desire to add into your course site.
5. Then Click "Continue."
6. You can see the list of tools you selected. Then Click "Finish" button.