Troubleshooting for Third Party Plugins (LinkedIn Learning, Panapto, Zoom, etc.)

SAFARI SETTINGS 

Quick Instructions:
Safari application logo

  1. At the top of your screen, click on the Safari drop-down menu and click Preferences

  1. Click on the Privacy Tab of the Preference pop-up window. You should see that the Prevent cross-site tracking has a checkmark next to it.  

  2. Click that check mark to turn that feature off

  3. Refresh the Brightspace page. 

  4. Once you are finished, it is recommended that you follow these procedures to turn the feature on again for security reasons. 

Screenshot of the interface.

CHROME SETTINGS 

Quick Instructions:
Chrome application logo.

  1. In the right side of the navigation bar, select the pop-up blocker icon. 

  2. Click Done and refresh the Brightspace page 

  3. From there, click the Always Allow Pop-Ups and Redirects button 

 

 

Screenshot of the interface.

FIREFOX SETTINGS

Quick Instructions:
Firefox application logo

  1. Next to the navigation bar, click on the shield icon that is to the left of the lock icon. You should see that the Enhanced Tracking Protection for This Site is toggled on.   

  2. Toggle that button to the Off position. 

  3. Refresh the Brightspace page 

  4. Once you are finished watching the video, it is recommended that you follow these procedures to turn the feature on again for security reasons 

 

EDGE SETTINGS

Quick Instructions:

  1. In the right side of the navigation bar, select the pop-up blocker icon. Edge application logo

  1. From there, click the Always Allow Pop-Ups and Redirects button 

  1. Click Done and refresh the Brightspace page 

 

Screenshot of the interface.

Background image of a high-angle, wide shot of Marist's picturesque campus, nestled along the tranquil river at sunset.

Contact Us

If you have any questions or need further assistance with the tool, please don’t hesitate to contact us at 845-575-3572.