Troubleshooting for Third Party Plugins (LinkedIn Learning, Panapto, Zoom, etc.)
SAFARI SETTINGS
Quick Instructions:
At the top of your screen, click on the Safari drop-down menu and click Preferences.
Click on the Privacy Tab of the Preference pop-up window. You should see that the Prevent cross-site tracking has a checkmark next to it.
Click that check mark to turn that feature off.
Refresh the Brightspace page.
Once you are finished, it is recommended that you follow these procedures to turn the feature on again for security reasons.
CHROME SETTINGS
Quick Instructions:
In the right side of the navigation bar, select the pop-up blocker icon.
Click Done and refresh the Brightspace page
From there, click the Always Allow Pop-Ups and Redirects button
FIREFOX SETTINGS
Quick Instructions:
Next to the navigation bar, click on the shield icon that is to the left of the lock icon. You should see that the Enhanced Tracking Protection for This Site is toggled on.
Toggle that button to the Off position.
Refresh the Brightspace page
Once you are finished watching the video, it is recommended that you follow these procedures to turn the feature on again for security reasons
EDGE SETTINGS
Quick Instructions:
In the right side of the navigation bar, select the pop-up blocker icon.
From there, click the Always Allow Pop-Ups and Redirects button
Click Done and refresh the Brightspace page
Background image of a high-angle, wide shot of Marist's picturesque campus, nestled along the tranquil river at sunset.
Contact Us
If you have any questions or need further assistance with the tool, please don’t hesitate to contact us.